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As of the 24th September, it is mandatory for businesses in England to use and display a NHS Test and Trace QR code poster to collect guest details.

The Government has stated that:

'Venues in hospitality, the tourism and leisure industry, close contact services and local authority facilities must:

  • Ask at least one member of every party of customers or visitors (up to 6 people) to provide their name and contact details
  • Keep a record of all staff working on their premises and shift times on a given day and their contact details
  • Keep these records of customers, visitors and staff for 21 days and provide data to NHS Test and Trace if requested
  • Display an official NHS QR code poster from 24 September 2020, so that customers and visitors can ‘check in’ using this option as an alternative to providing their contact details
  • Adhere to General Data Protection Regulations'

For more informaiton go to:

Previously having the names of the guests staying at your property was sufficient but you must now provide a QR code, so guests can enter their details onto the NHS Test and Trace system. To generate your QR code and download a poster to print off for you property go to: You must generate a QR code poster for each of your holiday properties if you have more than one.

This article is specific to the Coronavirus advice for England. For the latest information for Ireland, Scotland or Wales please visit the relevant Gov website.