January is the most popular time of year for people to book a holiday. As a property owner we hope this has been a brilliant month for you. Are you now finding yourself slightly snowed under in terms of admin?
Managing your bookings
We have seen property owners use numerous methods to manage their bookings, from spreadsheets to notebooks, but here at SCRUMPY we want to make it as easy as possible for you to stay on top of things and like to think we have done a lot of the leg work for you.
Are you fed up of having to constantly call and email guests reminding them of their overdue balance? Within SCRUMPY each booking has a series of automated emails that go out to the guest prior to the booking prompting them to pay the balance that is due. Guests can then go into their booking and make thier payment. As an owner you can see all of the emails and activity that the system is doing on your behalf.
To save you having to go through and input all of the details of your guest the system will send out an email prompting the guest to do this themselves. Again this will show up in your admin within the booking but saves you time in not having to chase for the information or manually type it all in.
Within your admin you have the ability to set room configurations. The guest will then be able to go on and configure their rooms. For example choosing a twin or double bed or which room they would like a cot in. If you have a housekeeper the system can then pass this information straight on to them so they can prepare the property for the stay.
After a guest has stayed you are probably focussed on your upcoming bookings as opposed to those that are now in the past. The system will automatically send out an email (you set the number of days after the stay this happens) and ask for the guest to leave you a review. You can then either display these on your website or in some cases take into account a guests requests and make improvements for the future.
There are a lot of emails that the system automatically sends to a guest on your behalf thorugh the duration of their booking. To see all of the automated emails that go out, take a look at our help article.
These are just a few of the ways in which SCRUMPY can save you time and help you to organise your bookings. With a SCRUMPY website you could realistically sit back and not have to touch a booking from the moment the guest has booked until the moment they leave. Our aim is to make property owners lives easier. If you are a property owner and would like to find out more about how we can help you to manage your holiday property business then please get in touch, we'd love to give you a demo.